If you are using one of the free of charge versions of TRACE MODE and T-Factory, then, first of all, register it by one of the offered methods. Only in that case you will be considered as software user.
The users of the free basic line versions of the TRACE MODE and T-Factory obtain a limited technical support including the following:
At any moment, you can enlarge this list by buying TRACE MODE and T-Factory standard technical support package.
Note! If you have already bought one of the basic line runtimes, then you are entitled to the standard technical support as user of the commercial software.